# MT11 Front Door Review

> A sourced UK public sector contract award published by Stockton-on-tees Borough Council.

## Key facts

- Buyer: [Stockton-on-tees Borough Council](/buyers/stockton-on-tees-borough-council/contract-awards)
- Supplier: [Channel 3 Consulting](/suppliers/channel-3-consulting/public-sector-contract-awards)
- Award value: £289,277
- Tender value: £289,277
- Award date: 4 July 2025
- Published: 17 September 2025
- Contract start: 1 July 2025
- Contract end: 30 June 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 0646f673-56f0-4102-84e7-a43e8375ccdc-864171
- OCID: ocds-b5fd17-e0d24bbd-508d-4e78-98ff-1a1fb09f8ad9

## Description

Opportunities have been identified to improve ways of working, this contract will: • Implement digital solutions at the front door of the Council \(Customer Contact Centre and First Contact\) • Support the redesign and implementation of new pathways and processes for the front door to reduce administration and delays • Deploy enabling "assistive technology" across Adult Social Care as an "opt out" model of support to enable more accurate assessment of needs and support for the person

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0646f673-56f0-4102-84e7-a43e8375ccdc-864171)