# GLA Correspondence Management Syatem

> Pre-procurement notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Transport for London](/buyers/transport-for-london/contract-awards)
- Tender value: £120,000
- Published: 21 June 2018
- Planned start: 1 October 2018
- Planned end: 30 September 2021
- Stage: pre_procurement
- Notice ID: 9d5c0056-7f91-44d5-88b4-47edfed1fde7-223547
- OCID: ocds-b5fd17-e0984b82-3fd5-41b4-8a12-76e57bdf44c7

## Description

Public Liaison Unit has a need to drive continuous improvement in order to provide a better service to the general public in terms of both quality of output and timeliness\. Processes need to be streamlined to cope with an increasing demand\. Therefore, the Public Liaison Unit team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service \(SaaS\) solution\. The system needs to be able to process all types of requests dealt with by PLU, Mayor's Office and FOI Team, including managing campaigns\. User research has been undertaken and the user requirements are included so that you can focus the demo to PLU's needs\. A high level summary of the system requirements can be found below: •Log, allocate, track, manage and respond via one system\. •Capture required/relevant data fields per case type\. •APIs for some or all: scanning, web form, CRM, telephone, transfer of cases to other functional bodies\. •Improve performance: ability to set internal service levels and have a clearance process\. •Measure team and individual performance\. •Measure customer satisfaction\. •Suite of reports and ability to create ad hoc reports and multiple criteria\. •Support single sign on via MS Active Directory\. Additional information: We will be looking to publish the tender on 16/07/18

## Related contract awards

- [Physical Security Guarding and Reception Services](/contracts/ocds-b5fd17-6e5e6fd6-d303-4e10-b5a3-efac117dbf1f): TRANSPORT FOR LONDON
- [Integrated Revenue Collection Services](/contracts/ocds-b5fd17-bfca0c33-c852-4b85-afa1-1356b00a3747): TRANSPORT FOR LONDON
- [GLA82818 Tax and Governance Review Services](/contracts/ocds-b5fd17-d6a1d6db-94e5-486d-b5df-cd92c3fd7064): TRANSPORT FOR LONDON

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9d5c0056-7f91-44d5-88b4-47edfed1fde7-223547)