# New Customer Relationship System \(ICT Transformation Project\)

> A sourced UK public sector contract award published by Folkestone and Hythe District Council.

## Key facts

- Buyer: [Folkestone and Hythe District Council](/buyers/folkestone-and-hythe-district-council/contract-awards)
- Supplier: [Arcus Global Limited](/suppliers/arcus-global/public-sector-contract-awards)
- Award value: £1,463,378
- Tender value: £1,463,378
- Award date: 23 September 2018
- Published: 18 October 2018
- Contract start: 1 October 2018
- Contract end: 30 September 2020
- Stage: awarded
- Procurement category: services
- Notice ID: fd272f51-b293-40dc-963e-f81b43c53c57-247229
- OCID: ocds-b5fd17-e06a8b6d-5c5f-479d-b3f5-34a60eec809d

## Description

The implementation of a new single underlying platform for ICT systems \(as far as is practicable\) replacing a number of legacy applications and including the implementation of a new Local Government multi-channel Customer Relationship Management \(CRM\) system and Customer Self Service portal and citizen account enabling a high degree of customer self-service with direct integration with back office systems providing a "single view of the customer"\. Procurement was through CCS G-Cloud Framework RM1557\.10, \( Lot 2: Cloud Software \(SaaS\) & Lot 3: Cloud Support\)\. Contract was directly awarded to Arcus Global Limited following thorough analysis of suppliers offer against specification\.

## Related contract awards

- [Installation of Broadband for Telecare Systems at Independent Living Schemes](/contracts/ocds-b5fd17-7e684787-4088-42a3-83c2-83870de7bc98) — Folkestone and Hythe District Council
- [Otterpool Park: Project Director Services](/contracts/ocds-b5fd17-fb1f7cbe-ac81-4f3d-9474-9b745462b022) — Folkestone and Hythe District Council
- [Pitched Roofing and Associated Work for Social Housing 2025-27](/contracts/ocds-b5fd17-fd288260-f716-4706-b300-5489aac76caa) — Folkestone and Hythe District Council
- [G-Cloud 14 - Clarifications for F&HDC Finance and Asset Management Systems 2026-29 \(RM1557\.14\)](/contracts/ocds-b5fd17-81ff7ba0-0b23-4547-96ee-46aefa47da67) — Folkestone and Hythe District Council
- [Planning System Replacement](/contracts/ocds-b5fd17-64c50d79-c91f-4ef2-9ba2-b4972557c0a1) — Enfield Council
- [Appointment of a Supplier for the Provision of a Planning and Building Control IT system](/contracts/ocds-b5fd17-e5c7e082-c864-40e1-a7b8-1c0ee6c4f44a) — Epping Forest District Council
- [TC 806 Planning, Land Charges Address Management & Building Control](/contracts/ocds-b5fd17-f57d976d-0485-4177-88cb-28f1f439602c) — Manchester City Council
- [Data Management System replacement](/contracts/ocds-b5fd17-232297e4-d96a-4531-9591-c1f70d2a7f69) — Leicestershire County Council
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-c807205b-b095-4dad-80ed-5eb64a2885e7) — East Sussex County Council
- [Oracle Fusion Enterprise Software](/contracts/ocds-b5fd17-b94faf4e-06c9-470e-af64-acbf9a5af410) — DEPARTMENT OF HEALTH AND SOCIAL CARE
- [National Roads Telecommunications Service 3 \(NRTS3\) Independent Assurance Review](/contracts/ocds-b5fd17-4a336c05-e4fd-4530-86b6-b037c17f1acd) — National Highways Limited
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-63f8a7e1-2c91-4e8e-a7e9-fb3b7b757186) — East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fd272f51-b293-40dc-963e-f81b43c53c57-247229)