New Customer Relationship System (ICT Transformation Project)
£1,463,378
Contract Details
- Tender Value
- £1,463,378
- Stage
- Awarded
- Published
- Awarded
Timeline
Description
The implementation of a new single underlying platform for ICT systems (as far as is practicable) replacing a number of legacy applications and including the implementation of a new Local Government multi-channel Customer Relationship Management (CRM) system and Customer Self Service portal and citizen account enabling a high degree of customer self-service with direct integration with back office systems providing a "single view of the customer". Procurement was through CCS G-Cloud Framework RM1557.10, ( Lot 2: Cloud Software (SaaS) & Lot 3: Cloud Support). Contract was directly awarded to Arcus Global Limited following thorough analysis of suppliers offer against specification.
Related Contracts
From This Buyer
- Installation of Broadband for Telecare Systems at Independent Living Schemes
£27,804 ·
- Otterpool Park: Project Director Services
£117,000 ·
- Pitched Roofing and Associated Work for Social Housing 2025-27
£2,800,000 ·
- G-Cloud 14 - Clarifications for F&HDC Finance and Asset Management Systems 2026-29 (RM1557.14)
£770,922 ·
From This Supplier
In This Category
- Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
£125,179 ·
- Oracle Fusion Enterprise Software
£1,206,670 ·
- National Roads Telecommunications Service 3 (NRTS3) Independent Assurance Review
£65,000 ·
- Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
£120,800 ·
Ref: fd272f51-b293-40dc-963e-f81b43c53c57-247229 · Sourced from Contracts Finder
View source notice