# A review of best practice in complaints handling procedures and guidance

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: OFFICE OF RAIL AND ROAD
- Contract winner: Queen Margaret University
- Award value: £19,500
- Tender value: £19,500
- Award date: 23 October 2020
- Published: 22 February 2021
- Contract start: 26 October 2020
- Contract end: 1 July 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 75124054-e249-4bf3-a4c6-8b3b306c9785-414856
- OCID: ocds-b5fd17-e04743cd-4b8f-4208-b997-044e6e6cc36f

## Description

A review of best practice in complaints handling procedures and guidance

## Related contract awards

- [ORR Board Management Software](/contracts/ocds-b5fd17-b044134c-dba4-4aa2-9b21-2aa804d30695): OFFICE OF RAIL AND ROAD
- [LAN Networks](/contracts/ocds-b5fd17-e5f79490-6120-4e3b-94ae-6deb63da7e8e): OFFICE OF RAIL AND ROAD
- [Implementation of Oracle Case Management and Helpdesk function](/contracts/ocds-b5fd17-f1ebf3c0-ea7d-466f-8772-178f05e41c79): OFFICE OF RAIL AND ROAD
- [Time in Nature at School Quantitative Evidence Scoping Project](/contracts/ocds-b5fd17-acd626d7-3772-4b01-9451-df239544fa39): Natural England

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/75124054-e249-4bf3-a4c6-8b3b306c9785-414856)