# His Majesty's Courts and Tribunals Contact Center as a Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Ministry of Justice](/buyers/ministry-of-justice/contract-awards)
- Contract winner: [Kerv Experience Limited](/contract-winners/kerv-experience/public-sector-contract-awards)
- Award value: £11,385,632
- Tender value: £6,699,861
- Award date: 31 October 2024
- Published: 18 November 2024
- Contract start: 31 October 2024
- Contract end: 30 October 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 5018cb48-aa07-4915-a9a5-c1930d3759d0-803380
- OCID: ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21

## Description

A Contact Centre as a Service \(CCaaS\) solution for use within the Courts and Tribunals Service Centres\.

## Related contract awards

- [Award of a call off contract under the Prison Education Dynamic Purchasing System for the provision of Roofing course for prisoners at HMP Bure](/contracts/ocds-b5fd17-ec156ab0-cae4-4a89-9ecf-d98ec4088051): Ministry of Justice
- [Award of a call off contract under the Prison Education Dynamic Purchasing System for Low Level Literacy provision for prisoners at HMP Ford](/contracts/ocds-b5fd17-36503239-1a31-4239-91d8-3ff357860d79): Ministry of Justice
- [Call off Contract Under Prison Education Dynamic Purchasing System for Reading Support Courses for Prisoners at HMP Winchester](/contracts/ocds-b5fd17-e3ec0fcd-9b46-4fa2-9595-c9288e189876): Ministry of Justice
- [Customer Contact Centre Cloud Platform](/contracts/ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf): London Borough of Enfield
- [Contact Centre Software](/contracts/ocds-b5fd17-c001033d-8d40-4535-a0b1-c9242f40385a): West Lindsey District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5018cb48-aa07-4915-a9a5-c1930d3759d0-803380)