# GB-London: RSSB26311 Customer Service Transformation Programme

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [RSSB](/buyers/rssb/contract-awards)
- Tender value: £500,000
- Published: 28 June 2017
- Planned start: 14 August 2017
- Planned end: 30 March 2018
- Stage: open_tender
- Procurement category: services
- Notice ID: 66c6fc42-0e2f-4109-a64a-ec47ebaf98f8-157231
- OCID: ocds-b5fd17-df5784f4-64ad-4239-a69d-4565923a487a

## Description

RSSB is seeking to appoint an expert partner to help develop and embed a sustainable customer service culture within the company which will underpin the company principal goal to 'continuously improve member satisfaction, evidenced by year-on-year increase in member \(customer\) advocacy\.' Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises \(SMEs\)\. However, any selection of tenderers will be based solely on the criteria set out for the procurement\. All communications and submission should be through the Delta eSourcing Portal\.

## Related contract awards

- [GB-London: 882072869 T1358 Emissions testing of engines using diesel and hydrotreated vegetable oils and investigating in-service emissions monitors](/contracts/ocds-b5fd17-32421fa2-4b24-40dc-a54e-5b047a25dae1): RSSB
- [GB-London: 881369422 T1330 Investigating enhanced use of Internet of Things sensors on rolling stock](/contracts/ocds-b5fd17-4e8c32b1-f0ec-46bc-a87e-77ccc5a85c95): RSSB
- [846934010 T1331 Review of AC electric rolling stock power limitations](/contracts/ocds-b5fd17-68ddd23c-efad-478d-baa8-7c503eca2bad): RSSB

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/66c6fc42-0e2f-4109-a64a-ec47ebaf98f8-157231)