# His Majesty's Courts and Tribunals Service \(HMCTS\) Service Centre Technology - Work Force Management \(WFM\) Solution

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Ministry of Justice](/buyers/ministry-of-justice/contract-awards)
- Contract winner: [NICE Systems UK Ltd](/contract-winners/nice-systems-uk/public-sector-contract-awards)
- Award value: £1,845,233
- Tender value: £185,040
- Award date: 6 November 2024
- Published: 15 November 2024
- Contract start: 1 November 2024
- Contract end: 31 October 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 9a2b82e7-f4b7-4bbf-bd9c-4446afaa02d3-802874
- OCID: ocds-b5fd17-df3407b7-c41f-4611-ae96-d990d570472a

## Description

A Contact Centre as a Service \(CCaaS\) solution for use within the Courts and Tribunals Service Centres\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9a2b82e7-f4b7-4bbf-bd9c-4446afaa02d3-802874)