# Exploratory research to devise a method for mystery shopping on customer service and support

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [O F W A T](/buyers/o-f-w-a-t/contract-awards)
- Contract winner: [Savanta Group Ltd](/contract-winners/savanta-group/public-sector-contract-awards)
- Award value: £20,000
- Tender value: £20,000
- Award date: 7 February 2024
- Published: 18 September 2024
- Contract start: 14 February 2024
- Contract end: 28 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 0c332976-acb3-4c62-8df4-c7a8689987bb-786348
- OCID: ocds-b5fd17-de220f37-b84f-4762-a35c-d67bf5601939

## Description

The objectives for the project are to: • Review the range of options for the delivery of mystery shopping for the water sector and develop an approach for testing\. • Test the mystery shopping approach on a specific issue or topic\. • Assess the approach and make recommendations\. This should include consideration of what worked well and areas for improvement\. • Consider the diversity of customers and their needs throughout this\. • If feasible, consider how the mystery shopping approach could be used to benchmark water companies and the water sector against the equivalent services provided across other sectors\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0c332976-acb3-4c62-8df4-c7a8689987bb-786348)