# Call Handling Software - "Self Service" telephone and electronic enquiry service

> A sourced UK public sector contract award published by West Dorset District Council.

## Key facts

- Buyer: West Dorset District Council
- Supplier: [Inform Communications](/suppliers/inform-communications/public-sector-contract-awards)
- Award value: £92,417
- Tender value: £92,417
- Award date: 26 May 2016
- Published: 18 November 2016
- Contract start: 26 May 2016
- Contract end: 25 May 2019
- Stage: awarded
- Procurement category: services
- Notice ID: 98b2dcb1-0345-4cfb-b562-9539c0147c07-101930
- OCID: ocds-b5fd17-dd9c817b-adc9-11e6-9901-0019b9f3037b

## Description

Call handling software to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/98b2dcb1-0345-4cfb-b562-9539c0147c07-101930)