# GB-Witham: ECFRS00381 IT Service Management Software

> A sourced UK public sector contract award published by Essex Police, Fire & Crime Commissioner Fire & Rescue Authority.

## Key facts

- Buyer: [Essex Police, Fire & Crime Commissioner Fire & Rescue Authority](/buyers/essex-police-fire-and-crime-commissioner-fire-and-rescue-authority/contract-awards)
- Supplier: [Freshworks Inc](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £135,972
- Tender value: £135,972
- Award date: 30 May 2025
- Published: 5 August 2025
- Contract start: 16 June 2025
- Contract end: 16 June 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 8faa1cef-7d82-44d7-8a4d-23fcf3380808-857709
- OCID: ocds-b5fd17-dd50dfb2-7634-4754-8f1d-8a5969f76b64

## Description

IT software package\. Purchase agreement for the IT Service Management software "Fresh Service"\. Contract award notice for the license of a "SaaS" Software as a Service hosted solution awarded via the Crown Commercial Service RM1557\.14 G-Cloud 14 Lot 2 Cloud Software framework\. The contract is for a period of 3 years with an option to extend for a further 1 year\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8faa1cef-7d82-44d7-8a4d-23fcf3380808-857709)