# Out of Hours Contact Centre Call Handling Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Optivo
- Contract winner: [Orbis Protect Limited](/contract-winners/orbis-protect/public-sector-contract-awards)
- Award value: £160,024
- Tender value: £160,024
- Award date: 1 November 2018
- Published: 7 November 2018
- Contract start: 1 November 2018
- Contract end: 31 October 2021
- Stage: awarded
- Procurement category: services
- Notice ID: cda78412-c8b4-4381-914a-951f9db102d5-250988
- OCID: ocds-b5fd17-dd0a86a3-80dd-4184-a5f5-3c148edf5fc7

## Description

Contact centre call handling service to manage out of hours emergency calls whilst the Optivo call centre is closed\.

## Related contract awards

- [London \(South\) Gas Servicing and Boiler Installation](/contracts/ocds-b5fd17-7d46c154-82b3-40e1-8822-4fc10bf70868): OPTIVO
- [London External & Internal Decorations with Cleaning & Repairs](/contracts/ocds-b5fd17-8b10ddcd-74d4-4d1e-b9f7-e7cbc805b977): Optivo
- [Out of Hours Call Centre](/contracts/ocds-b5fd17-2aa66d9c-66d5-4a0a-8dae-ae8d46ed043b): Optivo
- [PS&EW L4\.4 RA Aug26 - St Leger Homes of Doncaster - awarded](/contracts/ocds-b5fd17-976efab6-f0e6-43c0-b761-fce7872e0564): NORTHERN HOUSING CONSORTIUM LIMITED
- [Dry out Services](/contracts/ocds-b5fd17-0462014b-476c-429a-94de-7aa6f680137b): WALSALL HOUSING GROUP LIMITED
- [GB-Norwich: Void Property Cleaning and Clearing Services](/contracts/ocds-b5fd17-16a3ed65-6dae-4b01-987a-5be788a10b6b): Flagship Housing Limited

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cda78412-c8b4-4381-914a-951f9db102d5-250988)