# GB-Norwich: ITSM

> A sourced UK public-sector contract award published by Flagship Housing Group.

## Key facts

- Public buyer: [Flagship Housing Group](/buyers/flagship-housing-group/contract-awards)
- Contract winner: [TOPdesk UK limited](/contract-winners/topdesk-uk/public-sector-contract-awards)
- Award value: £78,832
- Tender value: £78,832
- Award date: 24 January 2020
- Published: 26 March 2020
- Contract start: 9 March 2020
- Contract end: 8 March 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 2c1ca2db-1535-459d-ab05-93ab65666e16-351735
- OCID: ocds-b5fd17-daee3ebe-fc96-4615-8566-139b730984cc

## Description

Fully cloud-hosted IT Service Management system to allow users to log, track, assign and action various IT related issues raised by internal as well as external users\. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises \(SMEs\)\. However, any selection of tenderers will be based solely on the criteria set out for the procurement\.

## Related contract awards

- [2025-10 Building Works, Supplies & Services including specialists and consultancy](/contracts/ocds-b5fd17-ab3c0170-9c29-4c9f-a06f-2c6c86ab90a8): Flagship Housing Group
- [2025\.07 - Vehicles and associated supplies & services](/contracts/ocds-b5fd17-113c43bb-5e0b-4357-9e45-5570c9ddbf8e): Flagship Housing Group
- [Retrofit Surveyors & Assessors Framework](/contracts/ocds-b5fd17-5e1471a8-4651-4cec-9991-49d20e5d9868): Flagship Housing Group

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2c1ca2db-1535-459d-ab05-93ab65666e16-351735)