# WTE IT Service Desk Instances

> A sourced UK public sector contract award published by NHS England.

## Key facts

- Buyer: [NHS England](/buyers/nhs-england/contract-awards)
- Supplier: [Freshworks Inc\.](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £228,863
- Tender value: £228,863
- Award date: 28 March 2025
- Published: 4 April 2025
- Contract start: 1 March 2025
- Contract end: 28 February 2026
- Stage: awarded
- Notice ID: 1e63790e-b288-41e2-be67-ac02912e8905-838726
- OCID: ocds-b5fd17-d9d8991e-33d0-4194-a236-7545debbe4e2

## Description

IT Service Desk and Customer Engagement software licences provision for the Technology Enhanced Learning \(National\) and Healthcare Education Teams \(London and Midlands\)\.

## Related contract awards

- [OBO2 - Cyber Apprenticeship Delivery Specialist Support](/contracts/ocds-b5fd17-22f9b3b0-b907-4244-90f7-3bf2a01bb81e) — NHS England
- [Anti-Racism Framework for PEAD Programme - SBS Framework SBS10197](/contracts/ocds-b5fd17-7f1b604f-df54-45aa-8f6b-970db1a0d62d) — NHS England
- [NHP Supply Chain Intelligence Tool](/contracts/ocds-b5fd17-9fb2df9f-ca8c-4da0-9e3f-cb4968cec561) — NHS England
- [Genomics OM, UGR and TD Projects](/contracts/ocds-b5fd17-ebcdc57e-cd16-426b-bf16-4f8b600aca0c) — NHS England
- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c) — Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91) — Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0) — The Princess Alexandra Hospital NHS Trust
- [Workforce, Training and Education IT Service Desk](/contracts/ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7) — NHS England

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1e63790e-b288-41e2-be67-ac02912e8905-838726)