# Customer Services AI software

> A sourced UK public sector contract award published by Ipswich Borough Council.

## Key facts

- Buyer: [Ipswich Borough Council](/buyers/ipswich-borough-council/contract-awards)
- Supplier: [ICS AI Ltd](/suppliers/ics-ai/public-sector-contract-awards)
- Award value: £540,762
- Tender value: £540,762
- Award date: 1 September 2025
- Published: 3 July 2026
- Contract start: 1 October 2025
- Contract end: 30 September 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 07eae9fa-0793-4f29-9800-3c9ac5e865d9-904544
- OCID: ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77

## Description

SMART customer services assistant for councils

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/07eae9fa-0793-4f29-9800-3c9ac5e865d9-904544)