# Universal Information and Advice Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Cheshire East Borough Council](/buyers/cheshire-east-borough-council/contract-awards)
- Contract winner: Cheshire East CAB Ltd
- Award value: £1,635,000
- Award date: 20 December 2023
- Published: 29 April 2024
- Contract start: 1 April 2024
- Contract end: 31 March 2027
- Stage: awarded
- Procurement category: services
- Notice ID: f5f10661-2e62-45c1-86c4-47cf4e1233c0-745739
- OCID: ocds-b5fd17-d837c947-f542-4aef-9202-b945b2d36c95

## Description

The Council are looking for a Provider who will offer a free to access, financially related, Universal Information and Advice service that is available to all residents of Cheshire East\. The service will be accessible through a number of channels including face to face, telephone, email and online\. As residents are regularly presenting with complex needs that cover multiple issues, there will be a clear single pathway to access the service to ensure that residents needs are assessed appropriately\. \\r \\r Following initial contact, the Provider will assess the resident's issue\(s\) and if the issue is straightforward and can be dealt with during the initial contact they should do so, if not they will then offer further appointments to provide more time to resolve the resident's issue\(s\)\. Referrals received from referring partners will need to be triaged and prioritised to support those in greatest need first\.\\r Additional information: This opportunity is available to apply for at the Chest https://www\.the-chest\.org\.uk/ Project Reference: DN685505

## Related contract awards

- [CRCS22 Lot 1 - Westfields, Sandbach - New SEND School](/contracts/ocds-b5fd17-def71467-e128-4a93-8980-9f47a8ca6416): Cheshire East Borough Council
- [Domestic Energy Retrofit Works](/contracts/ocds-b5fd17-db2eb6b3-f9e2-4359-8064-7d645f05b491): Cheshire East Borough Council
- [CRCS22 Lot 2 - Westfields, Sandbach - New SEND School](/contracts/ocds-b5fd17-c8409152-48c9-4c53-a21c-e36ae71e492d): Cheshire East Borough Council
- [Universal Information & Advice Service](/contracts/ocds-b5fd17-2af4ccaf-adc9-11e6-9901-0019b9f3037b): CHESHIRE EAST COUNCIL
- [15 160 Information and Advice Services for Adults and Carers](/contracts/ocds-b5fd17-89db09c6-adc9-11e6-9901-0019b9f3037b): CHESHIRE EAST COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f5f10661-2e62-45c1-86c4-47cf4e1233c0-745739)