# CITB Voice of the Customer Platform and Support Services

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Construction Industry Training Board](/buyers/construction-industry-training-board/contract-awards)
- Tender value: £350,000
- Published: 3 September 2024
- Planned start: 30 October 2024
- Planned end: 29 October 2028
- Stage: open_tender
- Procurement category: goods
- Notice ID: 09a84611-ad95-4eec-b107-e56e082f8fac-782189
- OCID: ocds-b5fd17-d832f5c3-0628-417f-b41b-0940b66936d6

## Description

CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value\. CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation\. This solution will enable to monitor, collate and act upon customer feedback\.

## Related contract awards

- [GB-Peterborough: IT Equipment Reuse, Recycling & Disposal](/contracts/ocds-b5fd17-7f473be1-6c99-445e-a0c6-4408b6c49986): Construction Industry Training Board
- [WAN, LAN and Wi-Fi \(London Office\)](/contracts/ocds-b5fd17-32572f50-6c27-4507-9aa7-aa690634fbbb): Construction Industry Training Board
- [the provision of Research brief Careers 2024-26 Via CCS RM6126](/contracts/ocds-b5fd17-109729c1-b89c-4eff-b85b-0848d0faea2d): Construction Industry Training Board

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/09a84611-ad95-4eec-b107-e56e082f8fac-782189)