Contract award record
CITB Voice of the Customer Platform and Support Services
Tender value £350,000
Notice details
- Published
- Category
- goods
- Buyer region
- East of England
- Source
- View official notice
Public buyer and contract winner
Public buyer
Construction Industry Training Boardawarded to
Contract winner
Contract winner not disclosedAward valueNot disclosed
- StartCurrent phase
- EndUpcoming
Work description
CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback.