# Patient Healthcare Communications and Related IT Services Framework

> Pre-procurement notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS Commercial Solutions](/buyers/nhs-commercial-solutions/contract-awards)
- Tender value: £1,400,000,000
- Published: 22 May 2025
- Planned start: 8 May 2025
- Planned end: 19 May 2025
- Stage: pre_procurement
- Procurement category: services
- Notice ID: 1527e156-695c-4f0e-a7d4-70d199694655-846458
- OCID: ocds-b5fd17-d6726aae-5f91-4d89-b3c0-b6d44fc7da9e

## Description

The Patient and Healthcare Communications and Related IT Services project will encompass a suite of services which will help health-care suppliers deliver improved and modern care for patients in a post Covid-19 world\. Amongst others, it will ensure commitment to delivering modern, efficient, and patient-centered care in a digital age\. This is a replacement for the current NHSE 'Endorsed' framework\. NHS in its long-term plan, has committed to a digital transformation agenda, aiming to leverage technology to enhance efficiency, improve patient experience, and deliver more personalised care\. The UK Government mandates all digital services and IT systems used by the NHS to meet a clear set of open standards\. Thus any system which does not meet these standards will be phased out\. This is a replacement of the existing NHS England endorsed FWA accredidated by 'NHS Framework Strategy Recommendation' programme\. The beneficiaries of the services are NHS Patients receiving Healthcare Services, service users or Citizens within a Local or Central Government organisation within the wider Public Sector Organisations\. The framework will be divided into 13 lots, as follows: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application \(Pager Replacement\) Lot 3: Kiosk Display \(Digital Signage\) Lot 4: Patient Check-In and Queue Management System Lot 5: App Development Services Lot 6: Social Marketing Services Lot 7: Video Conferencing System Lot 8: In-patient Infotainment Management System Lot 9: Medical Representative Check-In Software System Lot 10: Lone Worker Safety & Kits Lot 11- Streamlined Patient Pathways/flow Lot 12- Artificial Intelligence-enabled GP Digital Triage system Lot 13: Bespoke Services

## Related contract awards

- [Framework for the Provision of Sustainable Estates Solutions](/contracts/ocds-b5fd17-5cd46e80-ef4e-4504-b756-484a27f8302c): NHS Commercial Solutions
- [Contracts Finder Award Notice\_Radiology Reporting and Associated Services Framework Agreement](/contracts/ocds-b5fd17-51c93666-e194-46c6-a202-4d65171523d2): NHS Commercial Solutions
- [A Framework Agreement for Anti-ligature, Specialist and General Doors, Windows, Furniture, Accessories and Associated Services](/contracts/ocds-b5fd17-c5a34560-8c18-49d7-9054-3785aba5a879): NHS Commercial Solutions

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1527e156-695c-4f0e-a7d4-70d199694655-846458)