Patient Healthcare Communications and Related IT Services Framework

The Patient and Healthcare Communications and Related IT Services project will encompass a suite of services which will help health-care suppliers deliver improved and modern care for patients in a post Covid-19 world. Amongst others, it will ensure commitment to delivering modern, efficient, and patient-centered care in a digital age. This is a replacement for the current NHSE 'Endorsed' framework.

NHS in its long-term plan, has committed to a digital transformation agenda, aiming to leverage technology to enhance efficiency, improve patient experience, and deliver more personalised care.

The UK Government mandates all digital services and IT systems used by the NHS to meet a clear set of open standards. Thus any system which does not meet these standards will be phased out.

This is a replacement of the existing NHS England endorsed FWA accredidated by 'NHS Framework Strategy Recommendation' programme.

The beneficiaries of the services are NHS Patients receiving Healthcare Services, service users or Citizens within a Local or Central Government organisation within the wider Public Sector Organisations.

The framework will be divided into 13 lots, as follows:

Lot 1: Patient Messaging Services

Lot 2: Medical Messaging Application (Pager Replacement)

Lot 3: Kiosk Display (Digital Signage)

Lot 4: Patient Check-In and Queue Management System

Lot 5: App Development Services

Lot 6: Social Marketing Services

Lot 7: Video Conferencing System

Lot 8: In-patient Infotainment Management System

Lot 9: Medical Representative Check-In Software System

Lot 10: Lone Worker Safety & Kits

Lot 11- Streamlined Patient Pathways/flow

Lot 12- Artificial Intelligence-enabled GP Digital Triage system

Lot 13: Bespoke Services