# 16 199 Microsoft Premier Support Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Cheshire East Borough Council](/buyers/cheshire-east-borough-council/contract-awards)
- Contract winner: [Microsoft Corporation](/contract-winners/microsoft/public-sector-contract-awards)
- Award value: £231,609
- Tender value: £231,609
- Award date: 22 March 2017
- Published: 2 May 2017
- Contract start: 23 March 2017
- Contract end: 22 March 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 31fe7f7d-c258-4faa-addb-88eaa3c18ad0-144783
- OCID: ocds-b5fd17-d652e74c-9c8d-4470-92ad-d3914372c732

## Description

Microsoft Premier Support Services for the period 23\.3\.2017 to 22\.3\.2020\. Microsoft Premier Support provides 24x7 access to subject matter experts to help minimise downtime and buildthe knowledge of staff\. The following range of services are provided as part of this annual support agreement: Remote and on-site support in the event of critical incidents\. Proactive health and risk assessments across all Microsoft products and services to mitigate risk reduce downtime and identify improvements for operational effectiveness and best practice\. Support for migration to new technology\. This element of the services will be key over the next 3 years as bothCouncils are undertaking a complete refresh of their desktop estate and adoption of cloud services\.

## Related contract awards

- [CRCS22 Lot 1 - Westfields, Sandbach - New SEND School](/contracts/ocds-b5fd17-def71467-e128-4a93-8980-9f47a8ca6416): Cheshire East Borough Council
- [Domestic Energy Retrofit Works](/contracts/ocds-b5fd17-db2eb6b3-f9e2-4359-8064-7d645f05b491): Cheshire East Borough Council
- [CRCS22 Lot 2 - Westfields, Sandbach - New SEND School](/contracts/ocds-b5fd17-c8409152-48c9-4c53-a21c-e36ae71e492d): Cheshire East Borough Council
- [P824 - RM1557\.14 - Microsoft Unified Support Agreement](/contracts/ocds-b5fd17-3703a2d3-bf6b-4e22-b746-b1f3e3cdfb17): Westminster City Council
- [Supply Of Microsoft Unified Support](/contracts/ocds-b5fd17-68b2304c-85a7-4cd3-998c-c19e235a55d9): Department for Business and Trade
- [Provision of Microsoft Unified Enterprise Support Services](/contracts/ocds-b5fd17-27254796-a1da-4137-b9e6-b837997568e7): MCA - Maritime and Coastguard Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/31fe7f7d-c258-4faa-addb-88eaa3c18ad0-144783)