# 21 065 Contact Centre as a Service \(CCaaS\)

> A sourced UK public sector contract award published by CHESHIRE EAST COUNCIL.

## Key facts

- Buyer: [CHESHIRE EAST COUNCIL](/buyers/cheshire-east-council/contract-awards)
- Supplier: [Business Systems UK Ltd](/suppliers/business-systems-uk/public-sector-contract-awards)
- Award value: £881,733
- Tender value: £1
- Award date: 17 December 2021
- Published: 17 December 2021
- Contract start: 17 December 2021
- Contract end: 17 December 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 902edfee-832f-4db1-84c2-f8fc697358b7-495155
- OCID: ocds-b5fd17-d6481c1f-ca04-429f-9b11-d76f2cce9a3d

## Description

Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council\. Providing omni channel contact centre functionality to support the corporate contact centre and telephony support to satellite contact centres\. This solution will support the corporate objectives to improve the customer experience and to drive channel shift towards digital channels\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/902edfee-832f-4db1-84c2-f8fc697358b7-495155)