Awarded
21 065 Contact Centre as a Service (CCaaS)
£881,733
services
Contract Details
- Tender Value
- £1
- Stage
- Awarded
- Published
- Awarded
Timeline
Awarded
Start
Disclosed
End
Description
Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council. Providing omni channel contact centre functionality to support the corporate contact centre and telephony support to satellite contact centres. This solution will support the corporate objectives to improve the customer experience and to drive channel shift towards digital channels.
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Ref: 902edfee-832f-4db1-84c2-f8fc697358b7-495155 · Sourced from Contracts Finder
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