# CS20281 Emergency Consumer Advice Line

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [UK SHARED BUSINESS SERVICES LIMITED](/buyers/uk-shared-business-services-limited/contract-awards)
- Contract winner: Sitel UK Ltd
- Award value: £25,000
- Tender value: £25,000
- Award date: 12 August 2020
- Published: 1 September 2020
- Contract start: 24 August 2020
- Contract end: 31 March 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 67d859f2-1b87-4701-9925-d50b0d7c474c-378816
- OCID: ocds-b5fd17-d5f80e57-0ba9-4483-86c4-35de6c7e41ed

## Description

The purpose of this tender exercise is to ensure that in the event of a non-routine incident or other periods of increased demand, the Office for Product Safety and Standards is able to quickly scale up its emergency call handling operations to process commensurate levels of consumer enquiries, providing accurate advice and reassurance to consumers\.

## Related contract awards

- [UKRI Penetration Testing Services](/contracts/ocds-b5fd17-02ab3ede-3735-4f6d-a280-5b5eea766387): UK SHARED BUSINESS SERVICES LIMITED
- [DDaT27528](/contracts/ocds-b5fd17-c765f543-86ab-4661-9362-bf38722685fb): UK SHARED BUSINESS SERVICES LIMITED
- [DDaT26469 - Software Asset Management Tool](/contracts/ocds-b5fd17-73c83b1e-abd0-4885-af82-243b7a06aa47): UK SHARED BUSINESS SERVICES LIMITED
- [Admin surge support service](/contracts/ocds-b5fd17-65091d5d-c056-4ed3-a56c-42e957c6fa38): Home Office
- [Helpdesk Function](/contracts/ocds-b5fd17-92ad1f29-d79f-46fb-af7f-06a1dac3592d): HS2
- [Provision of Health Measure at the Border COVID Helpline](/contracts/ocds-b5fd17-11f2d960-1f6f-4b26-9d83-dcf9a8baf84e): Crown Commercial Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/67d859f2-1b87-4701-9925-d50b0d7c474c-378816)