# Service Desk Solution to enable the management of IT related incidents for the Buyer's staff \(IT Service Desk\)

> A sourced UK public sector contract award published by SOCIAL WORK ENGLAND.

## Key facts

- Buyer: [SOCIAL WORK ENGLAND](/buyers/social-work-england/contract-awards)
- Supplier: [Freshworks](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £37,382
- Award date: 20 July 2021
- Published: 6 April 2022
- Contract start: 17 September 2021
- Contract end: 16 September 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 1c81634a-0bc3-4e17-8065-d92e07379d65-525827
- OCID: ocds-b5fd17-d5b76096-e53c-489e-b6c7-4178b7328c6d

## Description

Social Work England require a Service Desk Solution to enable the management of IT related incidents for the Buyer's staff\.

## Related contract awards

- [Provision of Document Bundling Software](/contracts/ocds-b5fd17-00e5f50f-c86a-4fba-a7e6-2c7c0b7ffe44) — SOCIAL WORK ENGLAND
- [Travel Solutions](/contracts/ocds-b5fd17-98eca352-4dd2-4447-ba74-f5218e4adbc7) — SOCIAL WORK ENGLAND
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- [Change the Script phase 2](/contracts/ocds-b5fd17-fdc768d4-985d-404e-9f78-41860a167dcf) — SOCIAL WORK ENGLAND
- [IT Service Desk System](/contracts/ocds-b5fd17-15d6efe9-4f01-4559-b802-25a7f618e317) — THE ELECTORAL COMMISSION
- [Provision of Freshdesk Support](/contracts/ocds-b5fd17-9eb9e9a7-b104-488b-b4e4-86dfe54262f8) — DfTc - Department for Transport
- [SEN20231-SEN-TAXI-Brooksby Melton College](/contracts/ocds-b5fd17-08326797-d738-447c-9aa6-156a9505a094) — Leicestershire County Council
- [2026-08-07 09:00 - QBE959 Newmarket & Gazeley to Riverwalk School, Bury St Edmunds - AWARD](/contracts/ocds-b5fd17-b8f51468-ddfc-4b13-b56e-af10669ad163) — Suffolk County Council Passenger Transport
- [QHL118 09:00 2026-09-01 Glemsford to WS Training, Haverhill - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-97ec37c1-e8fe-4ab5-a737-0f93dfeabe48) — Suffolk County Council Passenger Transport
- [2025-097 Microsoft Enterprise Agreement & Associated Services](/contracts/ocds-b5fd17-799c2c53-9c0f-44b7-a80c-04573ee782e9) — Ofgem

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1c81634a-0bc3-4e17-8065-d92e07379d65-525827)