# South Norfolk Council: Customer Relation Management Software Package - AWARD

> A sourced UK public sector contract award published by East Suffolk Council.

## Key facts

- Buyer: [East Suffolk Council](/buyers/east-suffolk-council/contract-awards)
- Supplier: [GOSS Interactive Ltd](/suppliers/goss-interactive/public-sector-contract-awards)
- Award value: £796,855
- Award date: 11 September 2025
- Published: 30 September 2025
- Contract start: 11 September 2025
- Contract end: 11 September 2032
- Stage: awarded
- Procurement category: services
- Notice ID: 96fda189-bbc9-4bb2-9f33-ad881077c0ec-866089
- OCID: ocds-b5fd17-d594e67e-692d-4e1d-85ea-fa1a192ee406

## Description

South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform\. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times\. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them\. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/96fda189-bbc9-4bb2-9f33-ad881077c0ec-866089)