Electronic Document Record Management System

West Northamptonshire Council (WNC) is a relatively new Local Authority that has inherited a wide range of electronic document systems and storage methods from predecessor councils. These legacy solutions vary in functionality, levels of automation, and overall maturity, which often results in manual processes to meet compliance, retention, and operational needs.

Key services such as Housing, Revenues & Benefits, Regulatory Services, the post room and Pensions and Payroll rely heavily on electronic document and records management to process and store critical information from residents, businesses, and other stakeholders. The Council uses several inherited systems for records management, each supporting different service areas. Additionally, WNC have an archive and heritage service that require archiving for long-term retention of digital materials. The project will consider opportunities to bring these capabilities together into a more consistent and modern corporate approach; in some cases, for archive data only.