# PR2008 - Microsoft Teams Telephony and Contact Centre

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Parliamentary and Health Service Ombudsman](/buyers/parliamentary-and-health-service-ombudsman/contract-awards)
- Contract winner: [Charterhouse Voice & Data Limited t/a Symity](/contract-winners/symity/public-sector-contract-awards)
- Award value: £275,057
- Tender value: £400,000
- Award date: 31 January 2022
- Published: 1 February 2022
- Contract start: 1 February 2022
- Contract end: 31 January 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 66e4a637-ad92-4a31-b00d-adfb9e07de12-505759
- OCID: ocds-b5fd17-d540b4de-72f1-476c-8c1c-9949c160fc12

## Description

Microsoft Teams Telephony and Contact Centre Additional information: in line with Public Policy Note 07/21 re: transparency requirements on Contracts Finder for Central Government Organisations, PHSO are providing full visibility of all associated contract / tender documentation upon request\. This includes the following, or the nearest equivalent, as a minimum: the specification; invitation to tender \(ITT\)/request for quotation, or invitation to participate in dialogue; standard selection questionnaire \(SSQ\); template terms and conditions of contract; any associated schedules \(which may include the winning tenderer's bid\.

## Related contract awards

- [PR2344- Turbo360 License](/contracts/ocds-b5fd17-7394a6ac-c687-4b99-8757-9451af78472c): Parliamentary and Health Service Ombudsman
- [PR2339 Saas-based ITSM Solution](/contracts/ocds-b5fd17-095533ea-8f86-4e19-b90b-3af7a4582a3d): Parliamentary and Health Service Ombudsman
- [PR2312- Multi-Route Digital Identity Verification \(IDV\) Services: GBG ID3global and GBG IDscan Enterprise](/contracts/ocds-b5fd17-bc123846-8559-4bbe-9286-b6baa2818926): Parliamentary and Health Service Ombudsman
- [DWP Microsoft Apps and Services Support](/contracts/ocds-b5fd17-3314eb80-b4e9-481a-90bc-b41a3e34d1f9): Department for Work and Pensions
- [INSS Contact Centre Licensing and Support](/contracts/ocds-b5fd17-02061d7a-143d-4155-ad6e-04d21d263fba): The Insolvency Service
- [Microsoft Teams Unified Communications Delivery to the Insolvency Service](/contracts/ocds-b5fd17-572f0ee1-b724-4635-b1cf-0a95446bc9d7): The Insolvency Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/66e4a637-ad92-4a31-b00d-adfb9e07de12-505759)