# 1718CSTD35 HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2018-2020

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: Kantar Public
- Award value: £958,030
- Tender value: £958,030
- Award date: 7 May 2018
- Published: 9 August 2018
- Contract start: 8 May 2018
- Contract end: 26 March 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 468d297b-7dab-4206-bfeb-6440158d96e8-233708
- OCID: ocds-b5fd17-d2aa4130-1c10-4b92-bad8-954233ae3583

## Description

The Customer Survey 2018-20 allows HMRC to monitor customer experience and perceptions of dealing with HMRC\. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRC's commitment to providing a good customer experience and allows us to track changes in experiences and perceptions over time\. Additional information: This contract was let following a further competition within the BEIS Research & Evaluation Framework\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/468d297b-7dab-4206-bfeb-6440158d96e8-233708)