PS22452 - Energy Affordability Contact Centre and Application Process Services - MC

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION *****

This procurement is being concluded following a mini competition under the Crown Commercial Services RM6181 - Outsourced Contact Centre and Business Services.

Brief Description of Requirement

UK Shared Business Services on behalf the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) wishes to establish a Contract for the provision of Contact Centre and Application Processing Services.

While the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) has several schemes in place to support households and businesses with energy bill costs this winter, only three are relevant to this specification:

- Energy Bills Support Alternative Funding Scheme (EBSS AF) - Alternative Fuel Payment Alternative Funding (AFP AF) - Non-Domestic Alternative Fuel Payment Scheme (ND AFP)

The Contracting Authority requires one Supplier to:

1. deliver a telephony service which provides support to consumers applying for the schemes; and 2. process applications.