# Provision of Customer Experience Platform

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Government Commercial Agency](/buyers/government-commercial-agency/contract-awards)
- Contract winner: [Qualtrics, LLC](/contract-winners/qualtrics-llc/public-sector-contract-awards)
- Award value: £1,291,892
- Tender value: £1,291,892
- Award date: 30 May 2023
- Published: 23 June 2026
- Contract start: 30 May 2023
- Contract end: 29 May 2027
- Stage: awarded
- Procurement category: services
- Notice ID: c5a6366b-667e-43fc-837c-51cccac086e9-903199
- OCID: ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be

## Description

A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate\. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards\. This also includes capabilities to integrate survey data from other sources

## Related contract awards

- [Provision of External Legal Panel Support for Patrick Finucane Inquiry](/contracts/ocds-b5fd17-20ea5314-395e-4103-9a56-f1253c43da30): Government Commercial Agency
- [Provision of Research Specification for Communications and Marketing Campaign](/contracts/ocds-b5fd17-83af6453-620f-4d6c-b260-20ec076f24b6): Government Commercial Agency
- [The Provision of Court Transcription Services Lot 2](/contracts/ocds-b5fd17-cfe81321-1b31-43f5-b884-7ea19ba14cc0): Government Commercial Agency
- [Qualtrics - Cloud Professional](/contracts/ocds-b5fd17-ab455afb-453e-4f6b-89b7-b8c79ee77613): UNIVERSITY OF THE WEST OF ENGLAND
- [Provision of Survey Software](/contracts/ocds-b5fd17-c169fd58-e382-4042-840c-d63bd52ac334): Crown Commercial Service
- [Online survey development tool](/contracts/ocds-b5fd17-285c34e8-cac1-4366-b07c-f4dd6f9d3cd0): HM Land Registry

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c5a6366b-667e-43fc-837c-51cccac086e9-903199)