# High Intensity User Service NHS/SOEPS/21\.825 ITT

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [South of England Procurement Centre](/buyers/south-of-england-procurement-centre/contract-awards)
- Contract winner: [BRITISH RED CROSS SOCIETY](/contract-winners/british-red-cross-society/public-sector-contract-awards)
- Award value: £1,682,050
- Tender value: £1,719,760
- Award date: 21 December 2022
- Published: 21 December 2022
- Contract start: 28 September 2022
- Contract end: 27 September 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 4d92ac04-8153-417a-80f3-0df87805f230-600938
- OCID: ocds-b5fd17-cf5699a4-496b-4078-9f3e-5706086b12f0

## Description

Invitation to Tender \(ITT\) Urgent Care Provision of a High Intensity User Service \(Reference: NHS/SOEPS/21\.825 ITT\) NHS Brighton and Hove Clinical Commissioning Group NHS East Sussex Clinical Commissioning Group The Commissioner is seeking bids from suitably qualified Providers for provision of a High Intensity User Service, offering patients with high attendance at Emergency Departments psychosocial support, crisis planning, sign-posting in the community and support to use more appropriate services for their psychosocial needs\. The service is to be situated in both Brighton and Hove and East Sussex and delivered under the standard NHS Contract\. The anticipated value of the Service is a maximum of £343,952\.00 per annum and the contract duration will be 3 years from 28th September 2022, plus an optional \(option of the Commissioner\) extension period of up to a further 24 months\. Key Aims and Objectives of the Service The High Intensity User Service \(HIUS\) is based on the 'Blackpool model' developed by Blackpool CCG, as published in the Commissioning for Value Casebook, February 2015\. The model offers a robust way of reducing HIU activity to EDs, 999, NHS 111, Primary Care services as well as unscheduled hospital admissions\. The HIU service liberates front line resources to focus on those who need it most and helps reduce costs\. The objective of the service is to work closely with identified frequent users of emergency urgent departments, with an aim to reduce unheralded attendances at ED and associated non-elective \(NEL\) admissions, whilst improving the service user's quality of life and outcomes\. This will be delivered by: • Identifying patients who frequently attend ED and associated non-elective \(NEL\) admissions • Identifying patients who are evidentially on a trajectory to becoming a high intensity user of emergency services • Proactively connecting and engaging with the patient • Supporting the patient to manage their needs using a personalised approach\. The tender documents are available for unrestricted and full direct access, free of charge at: https://in-tendhost\.co\.uk/soepscommissioning/aspx/Home All correspondence will be dealt with solely through this website and correspondence received by other means will not be responded to\. This procurement is being advertised on the following websites: https://www\.find-tender\.service\.gov\.uk https://www\.gov\.uk/contracts-finder https://in-tendhost\.co\.uk/soepscommissioning https://www\.brightonandhoveccg\.nhs\.uk/ https://www\.eastsussexccg\.nhs\.uk Please complete your bid response and return via our eTendering Portal: https://in-tendhost\.co\.uk/soepscommissioning/aspx/Home Reference: High Intensity User Service NHS/SOEPS/21\.825 ITT The deadline for submitting bid responses is Monday 2nd May 2022 at 5pm\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4d92ac04-8153-417a-80f3-0df87805f230-600938)