# Out Of Hours Call Handling Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [CITIZEN HOUSING GROUP LIMITED](/buyers/citizen-housing-group-limited/contract-awards)
- Contract winner: [ORBIS PROTECT LIMITED](/contract-winners/orbis-protect/public-sector-contract-awards)
- Award value: £476,283
- Tender value: £490,000
- Award date: 14 August 2023
- Published: 13 September 2023
- Contract start: 4 September 2023
- Contract end: 31 August 2025
- Stage: awarded
- Procurement category: services
- Notice ID: f5daf853-a462-474f-a885-96a0dcd2221c-680121
- OCID: ocds-b5fd17-cf167fd6-9d5e-4ab3-84f9-0568cc5f5378

## Description

Call handling services for Citizen Housing's out of hours inbound phonecalls\. This is from 6pm-8am on weekdays and also anytime over a weekend or bank holiday\. Additional information: The contract is an initial 2 year period with the option to extend by a further period of 2 years \(2\+1\+1\)

## Related contract awards

- [UCS chassis and blade servers replacement](/contracts/ocds-b5fd17-6837948d-7d92-4407-9806-9a4ee5d46030): CITIZEN HOUSING GROUP LIMITED
- [Salary Sacrifice Car Leasing Employee Benefit](/contracts/ocds-b5fd17-c9216f85-473a-40c2-ae5a-f4e203abd441): CITIZEN HOUSING GROUP LIMITED
- [Switchee Monitors SaaS](/contracts/ocds-b5fd17-ad21c46b-eb21-418d-90c8-511a82a40e99): CITIZEN HOUSING GROUP LIMITED
- [PS&EW L4\.4 RA Aug26 - St Leger Homes of Doncaster - awarded](/contracts/ocds-b5fd17-976efab6-f0e6-43c0-b761-fce7872e0564): NORTHERN HOUSING CONSORTIUM LIMITED
- [Dry out Services](/contracts/ocds-b5fd17-0462014b-476c-429a-94de-7aa6f680137b): WALSALL HOUSING GROUP LIMITED
- [GB-Norwich: Void Property Cleaning and Clearing Services](/contracts/ocds-b5fd17-16a3ed65-6dae-4b01-987a-5be788a10b6b): Flagship Housing Limited

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f5daf853-a462-474f-a885-96a0dcd2221c-680121)