# Interactive Voice Recording

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough of Brent](/buyers/london-borough-of-brent/contract-awards)
- Contract winner: Premier Business Audio Limited \(Trading as Premier CX\)
- Award value: £78,450
- Tender value: £78,450
- Award date: 24 February 2023
- Published: 9 May 2023
- Contract start: 3 April 2023
- Contract end: 2 April 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 66781a10-aac1-4741-a096-b2f8a17d843c-643147
- OCID: ocds-b5fd17-cde00ea8-01ef-4a21-ba85-7c94e4c89ef1

## Description

Brent Council is looking for a supplier to provide a professional consultancy and managed service for our IVR \(Interactive Voice Recording\) customer experience to improve the IVR caller experience and ongoing review, management of the IVR structure and high-quality recording of IVR messages

## Related contract awards

- [Staples Corner Growth Area Infrastructure Projects - Design Services DN792125 COMREG 2526 119](/contracts/ocds-b5fd17-af558759-5f87-498b-80e5-5644ee2499ca): London Borough of Brent
- [Barham Park Building Refurbishment Work DN775670 FINRES CAPHOU-2425-016](/contracts/ocds-b5fd17-dd3047be-74a5-4763-ba04-01ef0bc9b08a): London Borough of Brent
- [Planning Enforcement Works DN758916 COMREG-2425-027](/contracts/ocds-b5fd17-35a35327-b376-47ee-90a1-ac51b9556af6): London Borough of Brent

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/66781a10-aac1-4741-a096-b2f8a17d843c-643147)