# Storm Cloud Contact Centre

> A sourced UK public sector contract award published by Sheffield City Council.

## Key facts

- Buyer: [Sheffield City Council](/buyers/sheffield-city-council/contract-awards)
- Supplier: [Content Guru Ltd](/suppliers/content-guru/public-sector-contract-awards)
- Award value: £3,087,966
- Tender value: £3,087,966
- Award date: 4 August 2026
- Published: 4 August 2026
- Contract start: 1 August 2026
- Contract end: 31 July 2029
- Stage: awarded
- Procurement category: services
- Notice ID: edb62ddd-7b15-4e56-82be-54c5dcea2418-909356
- OCID: ocds-b5fd17-cc747724-5e03-46d2-9504-3dde76301d4c

## Description

Provision of a Cloud based 2 way Omni-Channel Contact Centre solution, Artificial Intelligence and capability to integrate with third party systems via Rest APIs\.

## Related contract awards

- [BEAM Notes \(Magic Notes\)](/contracts/ocds-b5fd17-fb81a0bb-dbec-4329-ad8b-fe865619cc55) — Sheffield City Council
- [Interpretation and Translation Services - July - December 2026](/contracts/ocds-b5fd17-ae569738-b6df-47e9-a1e9-94073ab00eb0) — Sheffield City Council
- [Cemeteries machine purchase](/contracts/ocds-b5fd17-ee500b3c-9004-450d-bb47-8c4683f82db2) — Sheffield City Council
- [LOCAL CLIMATE FUND FOR SOLAR - SCHOOLS](/contracts/ocds-b5fd17-91893f51-b1b8-4274-943c-4566b504eaa7) — Sheffield City Council
- [Cloud-hosted Telephony System](/contracts/ocds-b5fd17-2a472a2c-dea8-4842-b59d-34c12fed9ab1) — Sheffield City Council
- [QOC937 2026-08-25 \(0900\) Beccles - Bure Park Specialist Academy, Great Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7ca10681-12f2-476e-93c5-018597ad2650) — Suffolk County Council Passenger Transport
- [EPR Delivery Partner - Benefits Realisation Services](/contracts/ocds-b5fd17-6176f4a6-96f7-4055-b1c2-7d2528a56e7b) — United Lincolnshire Teaching Hospitals NHS Trust
- [EPR Delivery Partner - Testing Delivery and Assurance Services](/contracts/ocds-b5fd17-5242b8de-ea34-40dc-930f-8c593a05e574) — United Lincolnshire Teaching Hospitals NHS Trust
- [QBH179 2026-08-25 \(0900\) Winston to Castle East School, Bungay \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7e173943-0209-4866-93ea-c3e611f1b8eb) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/edb62ddd-7b15-4e56-82be-54c5dcea2418-909356)