# Provision of User Research Consultancy

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Contract winner: Cyber-Duck Limited
- Award value: £100,000
- Tender value: £100,000
- Award date: 30 September 2022
- Published: 1 February 2023
- Contract start: 3 October 2022
- Contract end: 2 January 2023
- Stage: awarded
- Procurement category: services
- Notice ID: d397ebd5-672a-4943-a40b-80f5b1739cde-608869
- OCID: ocds-b5fd17-cb4daf0b-8bc5-4998-97d4-6d6a9b179d99

## Description

Provision to run a discovery to further understand the detailed CCS procurement user experience - including issues/challenges/ problems faced by buyers, suppliers and CCS colleagues at each part of the commercial procurement process\. By engaging with a User Research Consultancy, they will be able to provide on a call off basis; transformative change by applying proven user-centred methods\. Approaching user research in a more holistic "whole system" user research episode \(rather than the specific project-based approach\) could give us a much better understanding of where our users' problems lie\. Ensuring this research is captured as a repository or library means that it can be built on over time and inform many projects and work strands\.

## Related contract awards

- [Construction Professional Services](/contracts/ocds-b5fd17-ef9d53d6-d412-4bf4-a5cc-856df493e69d): Crown Commercial Service
- [Audit and Assurance Services Two \(A&AS2\)](/contracts/ocds-b5fd17-134ddb7b-5d67-4256-819f-96af62f09e23): Crown Commercial Service
- [The Provision of Workday Licences](/contracts/ocds-b5fd17-bf5442b9-cd6a-45f9-8b27-72a80f29e560): Crown Commercial Service
- [Advanced Practice and Pharmacy Discovery - TIS - \(RM1043\.8 DOS 6\)](/contracts/ocds-b5fd17-1f130fa7-720a-4301-a538-dd6114489719): NHS England
- [Digital Transformation Partner](/contracts/ocds-b5fd17-057d3273-58de-45ec-815f-e8f81d96608d): COMPETITION AND MARKETS AUTHORITY
- [Government Property Community: Digital Service](/contracts/ocds-b5fd17-4e92432b-1fa9-4380-8fb7-abed0d1f17c1): Cabinet Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d397ebd5-672a-4943-a40b-80f5b1739cde-608869)