# Customer Experience Tracker 2025

> A sourced UK public-sector contract award published by National Highways.

## Key facts

- Public buyer: [National Highways](/buyers/national-highways/contract-awards)
- Contract winner: [SYSTRA LIMITED](/contract-winners/systra/public-sector-contract-awards)
- Award value: £349,390
- Tender value: £349,390
- Award date: 12 March 2025
- Published: 13 March 2025
- Contract start: 13 March 2025
- Contract end: 31 July 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 9fa9697f-c62c-4a6c-81ad-4b471320ff4e-833626
- OCID: ocds-b5fd17-cb3f27f4-8ace-413c-bbb0-561e77383a61

## Description

The Customer Experience Tracker will continue to gather insights on customers' priorities and experiences in a systematic way, triangulating with other data sources to provide actionable insights for the business\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9fa9697f-c62c-4a6c-81ad-4b471320ff4e-833626)