# Customer Engagement Management - Salesforce Implementation Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [STUDENT LOANS COMPANY LIMITED](/buyers/student-loans-company-limited/contract-awards)
- Contract winner: [Pricewaterhousecoopers](/contract-winners/pricewaterhousecoopers/public-sector-contract-awards)
- Award value: £4,500,000
- Tender value: £4,500,000
- Award date: 23 November 2021
- Published: 1 December 2021
- Contract start: 24 November 2021
- Contract end: 23 November 2022
- Stage: awarded
- Procurement category: services
- Notice ID: e015b25e-6ab0-43ac-89c2-5c0d04403f02-490434
- OCID: ocds-b5fd17-cae80e88-c911-47f4-bb4d-e9f161e1aaf9

## Description

SLC has procured and implemented a cloud-based CRM system, Salesforce\. The initial go live of the system will replace the current systems used by contact centre staff in responding to customer calls and will implement self-service for customers to manage their accounts online and check the status of their applications\. this contract will provide cloud support services in the design and build of the CRM solution and integrating it into our line of business systems\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e015b25e-6ab0-43ac-89c2-5c0d04403f02-490434)