# Hosted Skype for Business Unified Communications,Contact Centre and SIP Trunks \(RM1045 Network Services-Lot10\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Folkestone and Hythe District Council](/buyers/folkestone-and-hythe-district-council/contract-awards)
- Contract winner: [Gamma Telecom Limited](/contract-winners/gamma-telecom/public-sector-contract-awards)
- Award value: £703,312
- Tender value: £750,000
- Award date: 19 September 2018
- Published: 19 September 2018
- Contract start: 5 November 2018
- Contract end: 4 November 2023
- Stage: awarded
- Procurement category: services
- Notice ID: e15b7094-47e0-48fd-97e5-1a63c6bde89a-241675
- OCID: ocds-b5fd17-c95f15a1-7c18-4bd7-af47-1dfe4f964e39

## Description

Folkestone and Hythe District Council is currently going through a process of Digital Transformation to facilitate a flexible working culture\. A strategy for cloud based telecommunications infrastructure has now been approved, using Skype for Business \(SfB\) and the next steps are to design and procure a suitable omni channel contact centre\. The expectation is that the hosted solution will: Provide an affordable replacement for the ageing and end-of-life Alcatel system; Support mobile and flexible working by bringing together telephony, video conferencing and instant messaging; Provide functionality that moves with the user - accessible via a laptop, desktop, tablet or smart phone; Reduce the need for travel through the introduction of video conferencing and collaboration, resulting in reduced travel costs; Meet the future needs of FHDC by being agile, flexible and scalable, to meet changing business needs over the coming years; Allow federation and collaboration with other district and county councils, partner agencies and suppliers\. Procurement via CCS Framework RM1045 Network Services \(Lot 10 Integrated communications\)

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e15b7094-47e0-48fd-97e5-1a63c6bde89a-241675)