Telephony services
£255,604
Contract Details
- Tender Value
- £255,604
- Stage
- Awarded
- Published
- Awarded
Timeline
Description
Norfolk County Council was seeking a telephony provider to deliver Microsoft Teams Direct Routing (or equivalent) connectivity across two tenants, including SIP trunking, DDI number porting and management, and support for non-geographic numbers and number delivery into our existing contact centre platform. This will include advanced call management and routing via a secure customer portal, including management of non-geographic and DDI ranges, along with Teams analytics and compliance recording capabilities. Additionally, the service will include administration and provisioning tools for Teams users and DDI numbers.
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Ref: e5aaa8d6-6bec-40ec-9c43-eeeb9f623011-912387 · Sourced from Contracts Finder
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