# Telephony and Contact Centre system replacement

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Progress Housing Group](/buyers/progress-housing-group/contract-awards)
- Tender value: £250,000
- Published: 8 July 2019
- Planned start: 1 November 2019
- Planned end: 31 October 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: d56b9c49-94dd-4911-b77f-77166b367cbf-300049
- OCID: ocds-b5fd17-c7348d61-f625-4359-ba29-e8fdd910e251

## Description

Progress Housing Group are replacing their Telephone platform and Contact Centre solution in two of their offices in Leyland, Lancashire\. This document provides a qualification stage that allows potential suppliers to express an interest in supporting Progress Housing Group \(PHG\)\. Completed returns will be assessed and successful suppliers will be invited to tender shortly afterwards\. There will be an ITT document sent out to the 5 suppliers with the highest scores from this initial phase\.

## Related contract awards

- [Independent Living - Heating Upgrades](/contracts/ocds-b5fd17-7adace89-3d1d-449c-a782-5fb44954bee7): Progress Housing Group
- [Microsoft Purview Implementation Access for Zero Trust](/contracts/ocds-b5fd17-3fb20e1e-b1eb-4ba3-9a6e-9f90a8b46c7d): Progress Housing Group
- [Planned Flat Roof Replacement Works](/contracts/ocds-b5fd17-3d82f6a4-95a3-41dc-9138-3a0402172036): Progress Housing Group

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d56b9c49-94dd-4911-b77f-77166b367cbf-300049)