Provision of Audit for Drivers Medical

Cabinet Office's Public Bodies Review Programme recently undertook a review of DVLA to assess:

- the effectiveness of DVLA's functions and structures - its performance and governance - its accountability to customers, the department and Parliament - its capacity to deliver more efficiently, including identifying efficiency savings

Following the review a report was published on 7 November 2024. Within, there was a recommendation for the DVLA Board to sponsor a targeted audit of the efficiency and efficacy of the existing Drivers Medical department (DM) processes to identify any potential for immediate customer-focused improvements. Once the audit is complete the findings are to be reported back to DVLA Executive and Non-Executive Boards in the form of a written report.

The objective of the review is to ensure the existing DM process is as efficient as possible and to improve the customer experience.