# Cirrus Service Desk

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Business Energy and Industrial Strategy](/buyers/business-energy-and-industrial-strategy/contract-awards)
- Contract winner: [CGI IT UK LIMITED](/contract-winners/cgi-it-uk/public-sector-contract-awards)
- Award value: £1,213,715
- Tender value: £1,213,715
- Award date: 1 August 2021
- Published: 25 August 2021
- Contract start: 1 August 2021
- Contract end: 31 July 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 2faf677e-d2e0-43ed-a209-483536323cc7-462919
- OCID: ocds-b5fd17-c65af695-493d-40fc-b4c9-bcfbac8b156a

## Description

First-line IT support service via telephone, portal and chat for Cirrus End User Compute users with tickets handled through a BEIS IT Service Management tool\. Service also includes Major Incident Management coordination service\.

## Related contract awards

- [Heat Network Efficiency Scheme - HNES MAIN](/contracts/ocds-b5fd17-ff1b5f5e-3982-4e39-b7c9-d2d23fdc232d): Business Energy and Industrial Strategy
- [Re-procurement of Hydrogen Legal Advisors](/contracts/ocds-b5fd17-48dee1e9-b7ac-43b0-a88c-f8a217ce2a34): Business Energy and Industrial Strategy
- [Sizewell C Legal Services Contract](/contracts/ocds-b5fd17-ac9c6e71-605a-4360-a5a4-5b24c0628cf8): Business Energy and Industrial Strategy
- [Risk Stratification Cohorting](/contracts/ocds-b5fd17-0f273903-408d-4755-a107-4c494e33f120): NHS England
- [IAM Platforms](/contracts/ocds-b5fd17-e53e6146-c0a9-42a9-a6f2-849d5fbcdecb): NHS England
- [Fully Managed Payroll](/contracts/ocds-b5fd17-57737ab9-68a4-42ad-8809-b9934ad487e1): The National Archives

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2faf677e-d2e0-43ed-a209-483536323cc7-462919)