RFQ028 Customer Relationship Management System (CRM)

In order to facilitate more effective customer services and relationship management, City College Plymouth is seeking to contract with a single supplier for the provision and support of a new integrated Customer Relationship Management (CRM) system. Initially the CRM will be utilised by the Marketing and Corporate Relationship teams (20 users), with the view to expanding in the future. Quotes are sought for the initial three year period.

Edit Date 20 June 2016: Following a number of clarification questions, an additional Clarifications Document has been added to the attachments

Additional information: Document standards: • Text must be in Microsoft Word format; • Price tables must be in Microsoft Excel format (using pricing schedule in Appendix A); • Supportive evidence may additionally be submitted in PDF format; • Images, Designs, and other supporting evidence may be in either JPEG or PDF format • Videos are accepted in most available formats. If compatibility issues arise the College will contact the bidder for an alternative format • Signed Agreement Acceptance and Declaration • Completed Appendix C – Mandatory & Discretionary Grounds for Exclusion • Completed Appendix D – Suitability Assessment – Please note this suitability assessment will not be viewed unless you are the winning tenderer. Failure at this stage may prevent the contract from being awarded.