# ESHT & Sussex ICS Patient Portal

> A sourced UK public sector contract award published by East Sussex Healthcare NHS Trust.

## Key facts

- Buyer: [East Sussex Healthcare NHS Trust](/buyers/east-sussex-healthcare-nhs-trust/contract-awards)
- Supplier: [Patients Know Best Limited](/suppliers/patients-know-best/public-sector-contract-awards)
- Award value: £487,404
- Tender value: £240,338
- Award date: 8 April 2025
- Published: 8 April 2025
- Contract start: 1 April 2025
- Contract end: 31 March 2026
- Stage: awarded
- Procurement category: services
- Notice ID: fdc63091-cf48-4ed1-a050-eae7b0078c85-839183
- OCID: ocds-b5fd17-c49ae84e-2707-4349-8db5-9fa6b02c9476

## Description

The Trusts within Sussex ICS have procured Patients Know Best \(PKB\), which is branded My Health and Care Record \(MHCR\) in Sussex\. It is governed by the Our Care Connected programme responsible for implementation across Sussex NHS Trusts\. This is a collaborative programme between the Trusts in Sussex\. MHCR currently provides patients with next day access to their blood test results \(1 million per week\)\. In addition, it is available to all acute patients on a planned care pathway to support their waiting and inform them about resources available to them\. MHCR reduces patient calls to the trusts and provides information about waiting times\. It also sends appointment letters to patients digitally and reduces postage and SMS costs by sending notifications via the NHS App\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fdc63091-cf48-4ed1-a050-eae7b0078c85-839183)