# Independent Health Complaints Advocacy Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough of Enfield](/buyers/london-borough-of-enfield/contract-awards)
- Contract winner: [Voiceability](/contract-winners/voiceability/public-sector-contract-awards)
- Award value: £81,649
- Tender value: £81,649
- Award date: 1 February 2021
- Published: 3 October 2022
- Contract start: 1 April 2021
- Contract end: 31 October 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 96f21144-e3c0-4b36-9caf-4e401c7cb0a3-577289
- OCID: ocds-b5fd17-c4142c5d-2106-4baf-a503-9b3dea95b2b6

## Description

The Independent Health Care Advocacy Service \(IHCAS\), is a free to use service helping people to use the NHS complaints process which covers all NHS funded treatment and service provision including: -\\r \\r • Information about how to complain including who to complain to \\r • Details and explanation on the complaints process and options at each stage of the process \\r • Signposting people to other organisations who can help them if the Independent Health Complaints Advocacy Service can't\\r • Providing people with an information pack to help them make a complaint themselves\\r • Providing people with an advocate to support them if they need more help

## Related contract awards

- [1 - 43 College Cladding Remediation](/contracts/ocds-b5fd17-2f0f8f6f-f28e-44b7-a57a-8e33accc8322): London Borough of Enfield
- [Regeneration Development Manager](/contracts/ocds-b5fd17-edc39091-3bf4-4d97-a388-8a24fb8527b1): London Borough of Enfield
- [Interim Delivery Director](/contracts/ocds-b5fd17-c3d49e0f-3633-4fb1-9fd3-933e24580c57): London Borough of Enfield
- [Independent Advocacy Services for adults](/contracts/ocds-b5fd17-2ee9bdfc-e301-4c27-95ff-72ac4b8fef5d): London Borough of Merton
- [GB-Shrewsbury: AMCV 325 - - Statutory Advocacy and DoLS Personal Representative services for Adults\.](/contracts/ocds-b5fd17-675f53a3-cdcb-4af1-ba97-42ab66fee179): Shropshire Council
- [Service User Participation and Engagement Services in Peterborough](/contracts/ocds-b5fd17-c5aed8e3-8301-4126-93ea-dbd81f28aad7): Peterborough City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/96f21144-e3c0-4b36-9caf-4e401c7cb0a3-577289)