# TD2048 - Service Level Agreement to support the Insight Led Council platform

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DERBY CITY COUNCIL](/buyers/derby-city-council/contract-awards)
- Contract winner: EMBRACENT LIMITED
- Award value: £43,200
- Tender value: £43,200
- Award date: 29 August 2023
- Published: 30 August 2023
- Contract start: 30 August 2023
- Contract end: 30 September 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 1d482717-a62e-4da4-b11d-9d6425fa1298-676061
- OCID: ocds-b5fd17-c2dd1e64-c0dc-4503-8d4a-c3227f402093

## Description

12 month Service Level Agreement with supplier to maintain a product, including option to purchase development support through additional service days\. To provide a Service Level Agreement to support the Insight Led Council platform: • Ongoing daily monitoring of ILC overnight solution \(including alerting re: job failures / performing any default procedural corrective actions\) • Minor corrective ILC changes to ILC solution / minor defects • Knowledge transfer & Training • Data retention and Archiving • To provide service pack days to support with change requests or project work to develop the product\.

## Related contract awards

- [ENQ1385 - Cockpitt protection scheme](/contracts/ocds-b5fd17-b60850a5-d269-4eab-b188-dd2d17069f6b): DERBY CITY COUNCIL
- [ENQ1392 - Capital Programme Carriageway Resurfacing - Bracknell Drive](/contracts/ocds-b5fd17-012a751f-5094-40e2-a970-1744d212f3a1): DERBY CITY COUNCIL
- [ENQ1334 - Parcel Terrace - Carriageway Resurfacing](/contracts/ocds-b5fd17-68aed9c3-3a70-4161-8c68-f950d3d34e92): DERBY CITY COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1d482717-a62e-4da4-b11d-9d6425fa1298-676061)