# Customer Transactional Surveys 2025

> A sourced UK public sector contract award published by WEST KENT HOUSING ASSOCIATION.

## Key facts

- Buyer: [WEST KENT HOUSING ASSOCIATION](/buyers/west-kent-housing-association/contract-awards)
- Supplier: [Acuity Research & Practice Ltd](/suppliers/acuity-research-practice/public-sector-contract-awards)
- Award value: £81,755
- Tender value: £81,755
- Award date: 28 March 2025
- Published: 16 June 2025
- Contract start: 1 July 2025
- Contract end: 30 June 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 816efddf-ef90-403b-9e3f-9e6288651b8b-849739
- OCID: ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f

## Description

\*This is for information only, as the contract has been awarded\* The scope of services will include: • Sending surveys for a number of transactional services by SMS, email and CATI • Provision of an interactive online dashboard to monitor responses in real time • Sentiment and key driver analysis The full details of the services are set out in the specification\.

## Related contract awards

- [Employers Agent and Clerk of Works for School Lane Phase 2 Development](/contracts/ocds-b5fd17-8ea879fa-aadc-43d9-9262-8fd10958b5bd) — WEST KENT HOUSING ASSOCIATION
- [Customer Portal Contract 2026](/contracts/ocds-b5fd17-666ca712-5dcf-4401-8644-f33bc615e13f) — WEST KENT HOUSING ASSOCIATION
- [Consultancy Agreement for Review of Waste Collection in SDC Area](/contracts/ocds-b5fd17-decf0f80-a8d7-4782-ba32-e2a6b7965ff2) — WEST KENT HOUSING ASSOCIATION
- [Network Services Contract 2026](/contracts/ocds-b5fd17-9481213a-eaa4-459f-9390-2a424057b2ed) — WEST KENT HOUSING ASSOCIATION
- [Tenant Satisfaction Measures \(TSM\) Surveys - AWARD](/contracts/ocds-b5fd17-d014b7b6-f1be-4f50-9663-72ee1f494a91) — Walsall Housing Group - e-Tendering System
- [East Suffolk Council Tenant Census](/contracts/ocds-b5fd17-6a8cb88b-39a4-4b49-9302-b6bd37f8012e) — Suffolk Coastal District Council and Waveney District Council
- [Provision of Customer Research Partner](/contracts/ocds-b5fd17-d58be571-cec7-4a95-8031-e3d560237ef4) — BIP SOLUTIONS LIMITED
- [GB-St Helens: Provision of Tenant Satisfaction Measure Surveys & Other Customer Feedback](/contracts/ocds-b5fd17-196f4143-7e72-4f3d-8959-6adfbb3685c0) — Torus62Ltd
- [QOC937 2026-08-25 \(0900\) Beccles - Bure Park Specialist Academy, Great Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7ca10681-12f2-476e-93c5-018597ad2650) — Suffolk County Council Passenger Transport
- [EPR Delivery Partner - Benefits Realisation Services](/contracts/ocds-b5fd17-6176f4a6-96f7-4055-b1c2-7d2528a56e7b) — United Lincolnshire Teaching Hospitals NHS Trust
- [EPR Delivery Partner - Testing Delivery and Assurance Services](/contracts/ocds-b5fd17-5242b8de-ea34-40dc-930f-8c593a05e574) — United Lincolnshire Teaching Hospitals NHS Trust
- [QBH179 2026-08-25 \(0900\) Winston to Castle East School, Bungay \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7e173943-0209-4866-93ea-c3e611f1b8eb) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/816efddf-ef90-403b-9e3f-9e6288651b8b-849739)