# Mini Competition for the Provision of an ITSM Toolset - AWARD

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Manchester Metropolitan University](/buyers/manchester-metropolitan-university/contract-awards)
- Contract winner: [Softcat plc](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £259,200
- Award date: 19 September 2018
- Published: 3 October 2018
- Contract start: 5 July 2018
- Contract end: 4 July 2021
- Stage: awarded
- Procurement category: services
- Notice ID: ca9bf50d-9fee-4ee0-9208-8a0529231eda-244191
- OCID: ocds-b5fd17-c0641845-4f55-4ea1-8d57-2b6b60d2010a

## Description

The University installed and commissioned its current ITSM tool in 2014\. At that time, the objective was to achieve a standard call logging system to meet business needs at an affordable cost\. However, as the organisations service management capability has matured so has our need for a tool that can grow with us and compliment us on our journey, such that we are now looking for a new solution to meet the University's changing requirements\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ca9bf50d-9fee-4ee0-9208-8a0529231eda-244191)