# Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations

> A sourced UK public-sector contract award published by NS&I.

## Key facts

- Public buyer: [NS&I](/buyers/ns-i/contract-awards)
- Contract winner: [Sopra Steria Limited](/contract-winners/sopra-steria/public-sector-contract-awards)
- Award value: £275,959,714
- Award date: 3 November 2023
- Published: 3 May 2024
- Contract start: 3 November 2023
- Contract end: 31 March 2030
- Stage: awarded
- Procurement category: services
- Notice ID: d3546c5e-dfed-49a9-b955-ec0c6cbc40da-748020
- OCID: ocds-b5fd17-c03873a6-8fd9-40c1-8500-fe75a06de8a5

## Description

This procurement will consist of two packages\. The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers\. The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d3546c5e-dfed-49a9-b955-ec0c6cbc40da-748020)